Help Zone

IMPORTANT

>Before you contact us directly, we encourage you to look through the Frequently Asked Questions below to see if you can find an answer to your question.

Also, you can contact us by phone using our toll free number but before doing so we highly encourage you to use our contact form below because messages from our contact form reach us right away no matter where we are, whereas your call may go to voicemail and will not get answered until we are back in the office (and we are often away from the office for days at a time

If you ordered a video download and do not receive an email with a link to the video document within 15 minutes after placing your order, please first check your junk mail folder for the email before contacting us. If you have a yahoo, aol, or hotmail email account, your spam filter will likely block the email because it has a link to a video document within the email message.

To ensure that you receive messages from Jewelry Making Professor, please CLICK HERE for information on how to whitelist emails from us.